1. Information We Collect

We collect the following types of information when you use ShopTok:

Account Information: Email address and authentication credentials when you create an account
Usage Data: Pages visited, features used, search queries, and interaction patterns within the Service
Tracked Products: The vendors, products, and searches you configure for monitoring
API Usage: API keys, request logs, and usage metrics
Payment Information: Billing details processed securely through our payment provider (Stripe). We do not store credit card numbers directly.
Device Information: Browser type, operating system, and IP address for security and analytics purposes

2. How We Use Your Information

We use the collected information to:

Provide, maintain, and improve the Service
Process your product tracking requests and deliver alerts
Manage your account and subscription
Send transactional emails (account confirmations, alerts, billing receipts)
Analyze usage patterns to improve the product experience
Detect and prevent fraud, abuse, and security incidents
Comply with legal obligations

3. Third-Party Services

We use the following third-party services to operate ShopTok:

Supabase: Database hosting and user authentication
Vercel: Application hosting and deployment
Apify: Product data collection from publicly available TikTok Shop listings
Stripe: Payment processing for subscriptions
Inngest: Background job processing for scheduled scrapes and alerts

Each third-party service has its own privacy policy governing the data it processes. We recommend reviewing their respective policies.

4. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share data in the following limited circumstances:

With service providers who assist in operating the Service (listed above)
When required by law, legal process, or government request
To protect the rights, property, or safety of ShopTok, our users, or the public
In connection with a merger, acquisition, or sale of assets (with prior notice)

5. Data Retention

We retain your account data and all product tracking data (snapshots, price history, change logs) for as long as your account is active. All plans receive full historical data retention to power analytics, trend forecasting, and intelligence features.

We may use aggregated, anonymized product market data to improve our platform, develop trend forecasting models, and enhance intelligence features across the Service. This aggregated data does not identify individual users.

If you delete your account, we will delete your personal data within 30 days, except where retention is required by law. Anonymized, aggregated market data may be retained.

6. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS/SSL), secure authentication, and access controls. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Cookies and Tracking

We use essential cookies for authentication and session management. We may use analytics tools to understand how users interact with the Service. You can control cookie settings through your browser preferences.

8. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (subject to legal obligations)
Export your tracked product data
Opt out of non-essential communications

To exercise these rights, contact us at the email address provided below.

9. Children's Privacy

The Service is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected data from a child under 13, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of material changes by posting the updated policy on this page with a new effective date. Your continued use of the Service after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@shoptok.com